Home Order Policies and Procedures
Order Policies and Procedures
- Credit Cards
Charp Industries accepts Visa, Master Card, American Express and Discover. Once an order is placed online, the credit card processing fee will not be refunded if an order is canceled for any reason, part availability, do not want to pay additional oversize shipping, etc. To mitigate these charges, and even though our website may show a part being available in stock, please call or email us to verify availability of that part or any additional shipping charges before placing your order. When placing your credit card order by mail please be sure to include your card number, expiration date, your name as it appears on the card, your daytime phone number, and your credit card billing address. If you are placing a credit card order by phone, please have your card available.
Charp Industries accepts PayPal. As of January 1, 2020, if you are placing an order using PayPal, please keep in mind that if an order must be canceled, by you for any reason or by us for unavailability of a part, you will not be refunded the discount taken by PayPal as they no longer refund it to us. To mitigate these charges, and even though our website may show a part being available in stock, please call or email us to verify availability of that part before using PayPal.
- Money orders, cashier’s checks & personal checks
Charp Industries places a 15-day pending check clearance on all orders paid for by personal check. Paying for your mail-in order by Money Order or Cashier’s Check will ensure that your order will not be held 15 days.
- Pricing & Availability
All prices in this catalog were in effect at the time of printing. The prices in this catalog supersede all prices in any previous Charp Industries publication. Prices are subject to change without notice. Charp Industries will, however, make every effort not to change prices offered in this catalog. Due to the nature of the products in this catalog, availability could change without notice.
- Shipment Shortages
When you receive your order, thoroughly inspect it to insure all the parts shipped to you have been received and are in good condition. If you are missing any items check your invoice to be sure that these items were indeed shipped and are not on back-order status. If a shortage has occurred, contact Charp Industries immediately to ensure prompt replacement. If an item is received but is damaged, see “Damaged Merchandise” below.
- Damaged Merchandise
It is important to inspect the condition of your package at the time of delivery with the delivery person still present. If the package appears damaged, open and inspect the contents with the delivery person. If your delivery is damaged make sure your delivery person notes this on his/her delivery sheet. Immediately contact UPS or the trucking company that delivered the merchandise and Charp Industries. The carrier will also contact Charp Industries so that the merchandise can be replaced, and a claim can be initiated. In the unlikely event that you receive merchandise where the damage was concealed, contact Charp Industries immediately. We can then arrange for the return and replacement of the damaged merchandise and file a claim with the carrier. You must inspect your shipment promptly upon receipt as Charp Industries will not honor a damage claim 15 days after the date of shipping.
Many items in our giant inventory move quickly. No matter how hard we try to keep them in stock, sometimes we do run out. Charp Industries’ computerized system keeps track of your backordered items and will release those items to you as soon as they are in-stock again without prior notification. We do not charge you for backordered merchandise until we are ready to ship it to you. If you do not wish to receive backorders, please tell your sales representative at the time you place your order. Most items are back in stock in 3-5 days although some items may take up to 30 days to return to stock. Just ask your sales representative when you place your order. If you wish to cancel a pending backorder, call our sales department immediately, backorders canceled after items are shipped are subject to a 20% restocking charge.
- Sales tax
Any order shipped outside California is exempt from sales tax. California residents are required to pay the current sales tax rate on all merchandise purchases. California sales tax rates are subject to change. Current tax rate at time of printing is 7.75%.